In-Store Purchases

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 15 business days from the day you purchased the goods for a full store credit or exchange. 

Online Purchases

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 15 business days from the day you receive the goods for a full refund or exchange. 

For exchanges, include a written description of the items needed. 

Please send all returns and exchanges to:

Attn:
Annex Surf Supply
530 Causeway Drive Wrightsville Beach NC 28480

Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check.

We do not currently accept online returns and exchanges internationally. For more information, please contact logan@gosurfcity.com

Sale And Final Sale Items

All items purchased on sale are final sale and cannot be returned or exchanged. If we receive a returned sale or final sale item, the package will be returned to you and a Annex staff member will notify you via email. No refund will be issued.

Footwear

Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

Final Sale Items

Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, a Annex Staff member will notify you via email, and you will not receive a refund.

The Following Categories are Final Sale:

Grooming Products

• All cosmetics, skin care, and fragrances are final sale and cannot be returned or exchanged, unless the product causes an allergic reaction. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.

Surfboards

• We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.

Sale Items

• All items purchased on sale are final sale and cannot be returned or exchanged.